Hello PicCollage community!
If you're using an iPhone or iPad and suddenly can't find your collages in My Collages, don't worry — please follow the steps in this article, and we'll help you restore them.
Before you begin, please check the following:
- Did you recently delete and re-download the PicCollage app?
- Did you recently switch to a new device?
If you answered yes to either question, please reach out to our team so we can assist you directly: How to Contact the PicCollage Team.
If you answered no to both, please follow the steps below.
- Make sure you have the newest PicCollage version installed
- Close the PicCollage app completely in the background on your device
- On the same device where PicCollage is installed, tap this link directly or copy and paste it into your browser: piccollage://collage_recovery — either way, it'll take you straight to PicCollage's Restore page
- Tap Try to Restore to bring your collages back into My Collages
Alternatively, you can also scan the QR code below — please make sure you're scanning it with the device where PicCollage is installed.
If you've tried the steps above and still can't restore your collages, please go to the upper left corner of the Home screen, tap FAQ & Contact Us, then tap the pen icon in the upper right to send us two screenshots so we can look into this further:
- Go to Settings → General → iPhone Storage and screenshot the storage bar at the top
- Scroll down, tap PicCollage, and screenshot the App Size and Documents & Data breakdown
We'll take it from there — thank you for your patience and understanding!