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Free Trial Subscription: Avoid an Automatic Subscription

Ana
Updated

Hi PicCollage Community!

To avoid an automatic subscription, please cancel at least 24 hours before the free trial period ends. Please refer to the cancellation steps below.

To cancel your Free Trial through the PicCollage app, please:

iOS

  • Open the PicCollage app.
  • Tap the PicCollage VIP banner at the top of the Home page.
  • Scroll down to My VIP Membership and tap your Current Plan.
  • Tap Go to Settings at the bottom and complete the survey.
  • After finishing the survey, tap the × in the upper-left corner.
  • Select PicCollage.
  • Tap Cancel Subscription.

Android

  • Open the PicCollage app.
  • Tap the PicCollage VIP banner at the top of the Home page.
  • Scroll down and tap Help Me Get There at the bottom.
  • Tap Start and complete the survey.
  • After finishing the survey, tap the × in the upper-left corner.
  • If prompted, tap the PicCollage subscription.
  • Tap Cancel Subscription.

Important notes for free trial management and cancellation:

    • If PicCollage is not listed under your subscriptions, you are using the free version and have not activated a free trial.
    • If PicCollage is listed under active subscriptions, tap the "Cancel Subscription/Free Trial" option.
    • If the "Cancel Subscription" option is not available, please know that your free trial has been cancelled. An"Expires [date]" will be listed with renewal options below.

If your Free Trial has already converted to an Annual Subscription and you would like a refund, please first cancel your subscription. As for the refund, please note the following:

iOS:

Please know that a refund must be requested directly through Apple, which you can apply through here: Request a refund for apps from Apple.

Android:

  • If you are requesting a refund within 48 hours of your purchase, please request a refund directly through Google Play.
  • If you are requesting a refund within 15 days of your purchase, a request can be sent directly to our team with the information below:
    • Order number associated with the subscription. This number begins with GPA. and can be found on the receipt issued by Google Play or through your purchase history here: Google Play purchase history.
    • Reason for the refund request.

If you have any additional questions regarding VIP subscriptions or free trials, check out how to contact our team here: Contact the PicCollage Team!

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